FAQs
WHEN WILL I GET MY PASS?
Delivery times vary by country, but it normally takes around 10-25 business days for your item to arrive.
HOW CAN I TRACK MY ORDER?
A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment.
HOW DO I KNOW IF MY PACKAGE HAS BEEN SHIPPED AND IS IN PROCESS?
Once your order has been placed, you will receive an automatic confirmation email. Once your order is processed and ready to leave our fulfillment center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has collected your package from our fulfillment center. Please use the appropriate carrier tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for its status to update.
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION / SHIPPING CONFIRMATION EMAIL?
After placing your order, we always send an order confirmation email to the email you provided to us. After we ship your order, we will also send a shipment confirmation email to the email address you provided to us. Please make sure to check your spam / junk folder for emails.
MY TRACKING INFORMATION SHOWS MY PACKAGE HAS BEEN DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! TKADIA offers our customers the ability to track your package. If the tracking information shows that your items have been delivered but you have not received them, please check in your neighborhood in case another house received them by mistake. Talk to your family, roommates, etc. in case they receive it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to help you, but [Store Name] does not take responsibility for any packages lost or stolen in transit. If you still cannot locate your package, you should contact the carrier to discuss the issue and file a claim with them.
WHY MY TRACKING INFORMATION IS NOT UPDATED, IS THERE SOMETHING WRONG?
It's normal. The tracking information is normally behind the actual status of your package. If it has not been updated for more than 2 weeks, please contact support.
DO YOU DELIVER INTERNATIONAL?
TKADIA is proud to serve our customers around the world! The default price on our site is in USD, the conversion rate depends on the company that issued the credit card used during the transaction. The site will default to US dollars on the checkout page.
It usually takes 10-25 business days to arrive your country, however, in some cases; the delivery may be delayed depending on the customs of your country. TKADIA is not responsible for any applicable customs fees, import duties, taxes or other charges. The customer is responsible for the costs, even if the shipment is refused upon delivery.
TAXES AND DUTIES
Import taxes, duties, and related customs fees may be charged once the package arrives in the destination country. These charges are determined by the customs office at the specific destination.
The payment of these fees and taxes is the responsibility of the recipient and will not be covered by us here at TKADIA. For details of the charges, please contact your local customs office.
IS MY PERSONAL INFORMATION SECURE?
TKADIA adheres to the highest industry standards to protect your personal information.
Your credit card information and personal data is encrypted during transmission using 128-bit SSL technology (Secure Sockets Layer technology), the same level of encryption used by major banks around the world.
Your credit card information is only used to complete the requested transaction and is NOT stored thereafter.
HOW CAN I CONTACT TKADIA ?
You can contact our customer support by e-mail: [email protected]. We do our best to respond within 1-2 business days.